1. Introduction
Last Mile Logistics Inc. ("Last Mile Logistics," "LML," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information may be collected and used when you visit or interact with our website, submit a form, contact us, or apply to participate in our Driver Partner Network.
2. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
- Name and contact information such as email address and telephone number.
- Business or company information when you contact us regarding services.
- Information submitted through Driver Partner application or screening forms.
- Vehicle and delivery-related information relevant to a Driver Partner application.
- Messages, inquiries, and other information you choose to submit.
We may also automatically receive limited technical information when you use the website, such as browser type, device information, approximate location derived from technical data, pages visited, and similar website usage information.
3. How We Use Information
We may use information we collect to:
- Respond to inquiries and requests.
- Provide, evaluate, and administer delivery-related services.
- Process and review Driver Partner applications.
- Communicate with applicants, customers, and business contacts.
- Conduct appropriate onboarding, verification, and screening processes where applicable.
- Operate, maintain, secure, and improve our website and business processes.
- Comply with applicable legal, regulatory, contractual, and security requirements.
4. Driver Partner Information
Information submitted through the Driver Partner process may be used to evaluate an application, communicate with an applicant, coordinate onboarding, and complete required screening or verification steps.
Important: Sensitive screening information should be handled through the designated screening provider or other authorized systems. LML does not intend for applicants to submit Social Security numbers, full background screening reports, or similarly sensitive screening information through ordinary website contact forms.
5. Cookies and Website Technologies
Our website or service providers may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand website activity, remember preferences, measure marketing performance, and improve the user experience. Your browser may provide controls for managing cookies and similar technologies.
6. Service Providers and Third Parties
We may use trusted third-party providers to support website hosting, forms, communications, payment processing, analytics, advertising, customer relationship management, screening, and other business functions. Information may be shared with these providers when reasonably necessary for them to perform services on our behalf, subject to applicable requirements.
7. Communications
If you submit your contact information, you may receive communications related to your inquiry, application, services, or other transaction. Where required, marketing communications will be handled in accordance with applicable law and available opt-out mechanisms.
8. Information Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and satisfying legal or regulatory obligations.
10. Your Choices
Depending on applicable law, you may have rights concerning personal information, including rights to request access, correction, deletion, or information about how your information is used. Requests may be subject to verification and applicable legal exceptions.
11. Children's Privacy
Our website and services are not directed toward children under 13, and we do not knowingly solicit personal information from children under 13.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before providing information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after a change is posted constitutes use subject to the revised policy to the extent permitted by law.
14. Contact Us
If you have questions or requests concerning this Privacy Policy, please use our Contact page.